Terms and Conditions

Definitions
The following definitions will be used throughout the Terms of Business:

Fresh Start Direct Ltd will be referred to as ‘the Company’
Online Platform refers to our 1:1 live video and whiteboard web-based software
The term ‘Tutor’ refers to any member of staff responsible for conducting lessons
The term ‘staff’ will be used to cover all Company employees, contractors and workers
The term ‘student’ will be used to cover any learner placed with the Company
The term ‘block of lessons’ refers to 10 consecutive lessons of the same subject
The term ‘Client’ any person or body who commissions the services of the Company to work with a
student.
Introduction
This service offers bespoke design of each course, to suit each student. Each student has their own learning style and tailoring lessons to suit their needs is paramount to us, as is the success of each student.

The initial information regarding a student is collated when a booking is made and is used to help match a suitable Tutor to a student. The first lesson is used to assess a student; for example, where their strengths and needs lie, what their learning style is, all of which helps the Tutor plan lessons going forward.

Tutors employed by the Company may be qualified teachers, have teaching certificates, other professional qualifications, or a combination of these.

Daily reports on the development and progress of students are recorded and monitored. Regular reports are made available to the Client on a student’s progress.

Any opinion expressed by a Tutor is their own and may not necessarily reflect the opinion of the Company.

Tutors do not have the authority to make arrangements or enter into agreements on the Company’s behalf.

Any changes to timing of lessons and other arrangements must be made via the Company.

Any amendment or addition to these Terms of Business may only be made in writing and signed by the Managing Director.

Safer Recruitment
The Company operates a Safer Recruitment Policy, a copy is available on request. Safer Recruitment is aimed at ensuring that unsuitable potential staff members are excluded during the recruitment process. This is managed through initial screening of applications, qualification checking, identity and right to work checks, face to face interviews, Disclosure and Barring Service Check (DBS), Teaching Barred List Check, personal and professional references, and our experience in selecting appropriately skilled and effective candidates.

Safeguarding
The Company trains all staff in basic Safeguarding and has a detailed Code of Conduct. Tutors report regularly on lessons and lessons are observed from time to time, to ensure that staff are conducting themselves appropriately and effectively.

Data Protection
The Company is registered with the Information Commissioner’s Office and operates a Data Protection Policy. The Company hold and use Client and student data for the purpose of the business of the Company. Clients providing personal data to the Company are consenting to the use of that data by the Company for the purpose of effecting introductions to Tutors, for billing and fee collecting purposes and to enable the Company to contact the Client and or student from time to time. Data is collected and retained for up to 85 years where required for legitimate purposes in connection with the Company' business, and subject to suitable safeguards where data may be transferred to others. For further information, please see our Privacy Notice and Data Protection Policy which may be downloaded from our website or requested by email:dataprotection@freshstart.direct

Study Environment
To ensure effective tuition, the learning environment of the student should be quiet, and without distraction or interruption. The Company mainly use on-line resources for learning and for any offline work set. We use offline work, outside the main face to face lessons, to help the student work or research on their own.

Lessons
A lesson is normally either a 50-minute lesson, or two 25-minute lessons with off-line work in between. The latter is particularly useful where a student is unable to attend school and the expectation for the amount of work that they need to complete is high. Shorter or longer lessons can be agreed in advance, as can the number of lessons in any one day or week.

It can be difficult to determine how much tuition a student requires. The Company tries to be as reasonable and flexible as possible, to ensure the right balance for a student. Some parents use private tuition as a year-round supplement to their child's education. For others, just a few weeks lessons may be required as a top-up and confidence builder prior to an exam.

Many people imagine private tuition will be a quick fix. In reality this is seldom the case. It can take time for an effective rapport to be built between Tutor and student. The Company will provide a suitable Tutor, considering staff availability and the student’s requirements. Occasionally, a Tutor’s teaching method or personality may not suit a student. If this is the case, please contact us straight away, and we will find an alternative Tutor.

Cancellations of Lessons
Non-attendance at lessons
The Company requires a minimum of 24 hours’ notice if a student is unable to attend a lesson. Notice must be given to the Company by telephone or email by the Client. We will not accept notification of cancellation from the student or via a Tutor. Cancellation without notice or‘no-shows’ will be charged as if the lesson had taken place. A ‘no-show’ will be recorded if a student has failed to log on to the Online Platform within 10 minutes of the lessons agreed start time.

Providing sufficient notice is given, the Company will re-arrange the lesson for an alternative date and time.

Tuition interrupted by the Company
If a Tutor, for any reason, has to cease tuition during a block of lessons, the Company will replace the Tutor as soon as possible.

Tuition interrupted by the Client
We require at least one week's notice of the Clients intention to interrupt tuition, either sent by email or in writing to the Company, likewise with any changes to the agreed block of lessons. This helps the Tutor conclude their work with the student or reach a sensible conclusion at which to make a temporary break.

Payment and Termination
Payment for tuition is made in advance in blocks of ten lessons and multiples thereof. The initial payment on booking is either the fee for one lesson, with the balance of nine lessons due before tuition starts, or payment for the first block of ten lessons which ensures that tuition can begin almost immediately.

Once tuition has commenced, there are no refunds for the cancellation of lessons by the Client prior to completion of the block of lessons.

Tuition is flexible in terms of illness and holidays, and lessons can be rescheduled for an alternative date, providing the Client gives a minimum of 24 hours’ notice of the cancellation. The block of lessons can commence or re-commence within 3 months.

The Client is entitled to cancel the contract within 5 working days of their acceptance or deemed acceptance of these Terms of Business ("the Cancellation Period"), in which case the Client will be entitled to reimbursement of any Fees paid to the Company. However, if the Client instructs the Company that they want the lessons to commence before the end of the Cancellation Period, they will not be entitled to receive a refund of Fees paid, in the event that such lessons have already been arranged to take place prior to the cancellation.

Fees
Starting from £35 for a 50 minute session, our prices vary depending on the subject and level taught. Here is a rough guide of what to expect for the prices of each session.

How much does it cost?
The first session will be a free online consultation.
There is no registration fee or administrative charge. All sessions will need to be paid for a week in advance.
The hourly rates are VAT inclusive:
KS1 & KS2, and school entrance test preparation = £35.00
KS3 and SATS = £37.50
KS4 and KS5 (GCSE & A Level) = £39.50
Adult education = £42.50
Counselling rates start at £40.00 per session
This excludes music lessons and some specialist subjects, which may cost more. It also excludes resources that are not readily available online, costs of exams if our representative needs to attend a school or other meetings. We will agree any additional charges with you in advance.
Deposit of one week’s session and the following week’s payment will be taken before the first session starts. The deposit will cover the last week’s session(s).
If choosing to pay for one block of 10 sessions in full, you will receive a 5% discount for the first block of sessions.
If choosing to book more than one block of 10 sessions at a time, or additional block(s) for a different subject, you will receive a 5% discount on each subsequent block(s) of sessions.

Guarantee
Where a Client is not satisfied with a Tutor, or if a Tutor needs to stop tuition mid-course due to unforeseen circumstances, the Company will find a replacement Tutor. If a replacement cannot be found, then the Company will refund the balance of any fees not earned.